CAPAMetrics
CAPA Effectiveness Metrics: The KPIs That Tell You Corrective Action Is Working
Closing CAPAs on time tells you nothing about whether problems stop coming back. This is the small set of CAPA effectiveness metrics that does: recurrence rate, repeat findings, aging and cycle time, reopen rate, and escape rate, how to define each one so it cannot be gamed, and how to wire them into management review under ISO 9001 clause 9.3.2 and IATF 16949 clause 9.3.2.1.
May 31, 202610 min read
